Refund and Returns Policy – 10 Days

Thank you for choosing www.pharmacyDXB.com for your purchase. We strive to provide you with the best products and services. However, we understand that there might be instances where you need to return a product. This Refund and Returns Policy outlines the procedures and guidelines for requesting a refund or returning a product within a 10-day period. Please read this policy carefully before making a purchase.

1. Eligibility for Returns:

a. You are eligible to request a return or refund within 10 days from the date of purchase.

b. To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Eligible Items:

a. The following items are not eligible for return or refund:

Personalized or customized items

Perishable goods

Intimate or sanitary goods

Downloadable software or digital products

3. Return Process:

a. To initiate a return, please contact our customer service team at [Customer Service Email or Phone Number] within the 10-day period. Provide your order number and a detailed explanation for the return.

b. Once your return request is approved, we will provide you with instructions on how to send the product back to us.

4. Return Shipping:

a. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).

b. We recommend using a trackable shipping service and purchasing shipping insurance for returns. We are not responsible for items lost or damaged during the return shipping process.

5. Inspection and Approval:

a. Upon receiving the returned product, we will inspect it to ensure it meets our return eligibility criteria.

b. If the product is deemed eligible for a refund, we will process the refund to the original payment method used for the purchase.

6. Refund Processing:

a. Refunds will be processed within 4 business days of receiving the returned product.

b. Depending on your payment method and financial institution, it may take additional time for the refund to appear in your account.

7. Exchanges:

a. We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

8. Damaged or Defective Products:

a. If the product you received is damaged, defective, or incorrect, please contact us within 10 days of receiving the item. We will provide instructions for returning the product and will cover the return shipping costs.

9. Contact Information:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at Customer Service Email Suppot@pharmelow.com

Please retain a copy of this policy for your records. By making a purchase with [Your Company Name], you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.

Additional non-returnable items:

  • Gift cards
  • Used Or Damage products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Spray with obvious signs of use
  • Spray, Tablets, Perfume, Cream, Electronics, Cosmetics, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that cannot be returned more than 10 days after delivery.



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {Suppot@pharmelow.com} and send your item to: {physical address}.



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Need help?

Contact us at [email protected] for questions related to refunds and returns.https://pharmacydxb.com/

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